From spreadsheets to automated systems. Thousands saved monthly.
The situation
The Moon Unit is a creative pitching company working with some of the world's biggest brands. They had a distributed team of 70 contractors and crew, and the business was running on manual systems and spreadsheets. Customer service handovers were clunky. Email databases were messy. Managing people across locations was slow and labour-intensive.
What we did
We migrated them from manual processes to modern systems: chat automation for customer service, cleaned-up email databases that improved strike rate, and an app that automated the management of 70 distributed contractors and crew. We also built out their email marketing and contact database to drive new business.
The results
Thousands saved per month. Email list doubled. Sales pipeline grew 50% year on year. A team of 70 that used to be managed manually now runs through purpose-built systems.
We've been working with 3WH for a number of years, they initially helped us to automate many of our onboarding and marketing processes, which has saved thousands of dollars a month. Beyond this, we started working with them to help us build our database of contacts and market to them. With their assistance our email marketing list has higher engagement rates than ever, it has increased two-fold and our sales pipeline has increased by 50% year on year.— Alf, TMU: The Moon Unit
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